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Website Chat Overview

Website chat helps visitors get quick answers without waiting for your team to respond manually.

What Jay can help with​

  • Answering common questions
  • Collecting contact details
  • Explaining business hours and services
  • Sending a follow-up request to your team
  • Helping visitors choose the next step

What JAIS needs​

  • Website URL
  • Brand name and preferred tone
  • Services to mention
  • Services to avoid
  • Contact form or inbox destination
  • Hours and response expectations
  • Escalation rules

Launch checklist​

  • Confirm the chat greeting.
  • Confirm the questions Jay should ask.
  • Confirm where leads or messages go.
  • Test on desktop and mobile.
  • Test outside business hours.
  • Confirm your team knows how to request updates.