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Call Recording Notice

Calls may be recorded or monitored for quality, training, and audit purposes. The greeting should make that clear before the conversation continues.

Standard greeting pattern​

Use a simple line near the beginning of the call:

This call may be monitored or recorded for quality, training, and audit purposes.

After that, Jay can continue with the normal greeting.

Example:

Thank you for calling. This call may be monitored or recorded for quality, training, and audit purposes. How can I help today?

Customer approval​

Before Jay goes live, the business should approve:

  • The exact greeting
  • Whether calls are recorded
  • Where recordings are stored
  • Who can access call summaries and recordings
  • How long recordings are retained
caution

This page is general customer guidance, not legal advice. Businesses should confirm their recording notice with their own legal counsel when needed.