Skip to main content

Privacy and Security

JAIS treats customer information with care. Jay should only use the details needed to answer calls, respond to website visitors, and help your team follow up.

Information Jay may handle​

  • Caller or visitor name
  • Phone number or email address
  • Reason for contacting the business
  • Appointment or service preferences
  • Call summaries
  • Recordings, if recording is enabled

How businesses can help​

  • Give Jay clear instructions about what to collect.
  • Avoid putting unnecessary sensitive information into the business profile.
  • Tell JAIS who should receive summaries and notifications.
  • Remove access when a team member no longer needs it.
  • Review the call recording notice before going live.

Sensitive requests​

Jay should not handle emergencies, make legal or medical decisions, or promise outcomes your team has not approved. For sensitive situations, Jay should gather the basic details and hand off to a human.

Questions​

For privacy or security questions, contact JAIS support at support@jaissolutions.com.